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Practice Charter

Your Doctor's Responsibility

  • To treat you with respect and courtesy at all times.
  • To treat you as an individual, and to discuss with you the care and treatment we can provide.
  • To give you full information on the services we offer.
  • To give you the most appropriate care by suitably qualified staff.
  • To provide you with emergency care when you need it.
  • To refer you to a consultant acceptable to you when necessary.
  • To give you access to your health records, subject to any limitations in the law.
  • To hold all information in the strictest confidence.
  • To give you a full and prompt reply to any complaint you may make about our service.

Your Responsibilities As A Patient

  • To check the results/outcomes of any investigations including test results, x-rays, ultrasound scans etc.

  • Not to expect a prescription from every consultation with a doctor.

  • To take responsibility for your own health and to follow advice from doctors and nurses.

  • Advise the practice if any prescribed medication or course of treatment is not working as explained by the doctor or nurse.

  • To take medication according to the instructions, keep follow-up appointments and attend for screening procedures.

  • To ask for a home visit only when the patient is unable to attend through illness or infirmity.

  • To ask for an out-of-hours visit only when necessary.

  • To treat all the staff at the surgery with respect and courtesy at all times.

  • To keep your appointments and contact the practice in advance if you cannot attend for any reason.

  • To notify us promptly when you change your address or telephone number.

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