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Missed appointments or DNA

Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery, it has become necessary to implement the following policy: If you fail to attend 3 appointments over a 12 month period you may be removed from the List and have to find an alternative Practice.

If you cannot attend your appointments for any reason please let us know as soon as possible. This will enable us to offer the appointment to someone else.

Please note: If you fail to attend 2 appointments over a 6 month period the Practice will write to you asking if there are any specific problems preventing you from letting us know. If you fail to attend for a 3rd appointment you will be asked to speak to the Practice Manager/Assistant. Failure to respond to any of the above will result in possible removal from the Practice list.

Thank you for your co-operation in this matter.

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