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How To Find Us
2 Mount Avenue
Tel 01277 283180
Fax 01277 240701
The Practice has been in existence since 1914, having been founded by Dr Fiddes, and is now housed in purpose-built premises built in 1970 but extended in 1989/90 and again in 1994/95. There are currently seven partners at the surgery: three full time (Dr Ward, Dr Kanagasabai and Dr De Silva) and four part time (Dr Neill, Dr Subhani, Dr Iriso and Dr Ramalingam). The Practice provides a range of essential, national and local medical services under the General Medical Services Contract.
The Practice area covers Shenfield and Hutton only. We are not a limited partnership.
WE ARE INTRODUCING TRIAGE CLINICS FROM 18 JANUARY 2016
THERE WILL BE NO MORE WALK-IN APPOINTMENTS AVAILABLE
As the number of patient contacts with the practice is steadily rising and the nature of healthcare is becoming increasingly complex, it is not surprising that we view triage as a way of safely managing increasing demand while also meeting patients’ understandable desires for a timely response to their requests for urgent healthcare.
Telephone triage and telephone consultations aim to improve access to care.
The purpose of triage is to ensure that the patient is referred to the appropriate Clinician for the appropriate level of care within an appropriate period of time.
Patients telephoning to ask for an appointment will be asked to confirm their telephone number. They will then be called back by a Doctor who will discuss the problem with them. In many cases it is hoped that the matter will be resolved on the telephone without the need for the patient to visit the surgery. This will save time for both the patient and the practice.
In those instances where the patient and Doctor agree that an appointment is necessary; one will be made by the Doctor, normally later that day.
In addition to being asked to confirm your telephone number, receptionists will ask patients for brief details of the reasons for their request, whether they require advice or wish to be seen. This will allow the Doctor to prioritise the calls that, for example, someone reporting severe pain or a sick child will be attended to before someone with a query regarding their medication. If you would rather not discuss things with the receptionist then you can decline to give this information, stating it is private, but you should be made aware that this will make it more difficult for the Doctors to prioritise your call appropriately.
Doctor Triage will apply to same day/emergency appointments only and advanced bookings will not be affected.
Please ensure we have your up to date contact details, including telephone number.
Patient Reference Group
We are seeking new and additional patient representatives for our above Group.
The Group meets periodically to discuss the services offered at the Practice, the performance of the Surgery form the patient viewpoint.
Early in the New Year we shall be running our annual Patient Survey which has been agreed with the Group and the outcome report discussed at these Meetings
If you would like to become a new member, or learn more about what is involved please e-mail us on Mountave.email@example.com or contact Tijana Kricka, Practice Manager.
Attention - Care.Data Records Extraction
Confidential information from your medical records can be used by the NHS to improve the services offered so that the best possible care can be provided for everyone. This information, along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice.
More information >
Care Quality Registration
As required by the Health and Social Care Act 2008 the Practice is registered as Dr Ward and Partners, Service Provider ID 1-199726715, effective 1st April 2013.
From April 2015, all patients will have a named GP who will have overall responsibility for the care and support that our surgery provides to them.
What does this mean for our patients?
As one of our patients, you will be given a named GP.
Your named GP will have overall responsibility for the care and support that our surgery provides to you. They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care package meets your individual needs. This does not prevent you from seeing any GP in the practice as you currently do.
You do not need to do anything, but if you have any questions, or wish to discuss this further please contact the surgery.
Access To The Surgery
Very limited parking is available at the enclosed side of the surgery only. There are, however, good local parking facilities within Shenfield and we would ask that patients consider using these as an alternative to parking at the Surgery.
PLEASE PARK CONSIDERATELY AT ALL TIMES AND DO NOT PARK IN THE DOCTOR OR STAFF PARKING AREAS. THEY ARE ALWAYS IN REGULAR USE!
We do not accept any responsibility for vehicles in the car park; these are parked entirely at owners' risk. Wheelchair access is via the main entrance. The downstairs patients' toilet has facilities for the disabled and baby-changing facilities.
A lift is available for access to the upstairs consultation rooms.