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YOUR DOCTOR’S RESPONSIBILITY
- To treat you with respect and courtesy at all times.
- To treat you as an individual, and to discuss with you the care and treatment we can provide.
- To give you full information on the services we offer.
- To give you the most appropriate care by suitably qualified staff.
- To provide you with emergency care when you need it.
- To refer you to a consultant acceptable to you when necessary.
- To give you access to your health records, subject to any limitations in the law.
- To hold all information in the strictest confidence.
- To give you a full and prompt reply to any complaint you may make about our service.
YOUR RESPONSIBILITIES AS A PATIENT
- To check the results/outcomes of any investigations including test results, x-rays, ultrasound scans etc.
- Not to expect a prescription from every consultation with a Doctor.
- To take responsibility for your own health and to follow advice from Doctors and Nurses.
- Advise the Practice if any prescribed medication or course of treatment is not working as explained by the
Doctor or Nurse.
- To take medication according to the instructions, keep follow-up appointments and attend for screening
procedures.
- To ask for a home visit only when the patient is unable to attend through illness or infirmity.
- To ask for an out-of-hours visit only when necessary.
- To treat all the staff at the Surgery with respect and courtesy at all times.
- To keep your appointments and contact the Practice in advance if you cannot attend for any reason.
- To notify us promptly when you change your address or telephone number.
COMMENTS AND SUGGESTIONS,
ISSUES AND CONCERNS, PROBLEMS AND COMPLAINTS
We welcome feedback from our patients about the service we
provide. Please ask to speak to David Walker, Practice Manager, if you would like to make any comments or
observations or if you do not understand how any aspect of the Surgery operates. In this way, we can explain any misunderstandings and try to make improvements.
COMPLAINTS PROCEDURE
Although we endeavour to give you the best possible
service, there may be times when you feel this has not happened. If you have a
complaint or a concern about the service or care you have received please let
us know. Details of our in-house complaints procedure is available on request
from the Practice Manager or Reception staff.
FREEDOM OF INFORMATION - PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme
is a guide to the 'classes' of information the practice intends to routinely make available.
VIOLENT
OR AGGRESSIVE PATIENTS
Violent or aggressive behaviour will not be tolerated and offending patients will always
be removed from the Practice List. The Practice will involve all and any appropriate
agencies to assist in dealing with these issues.
PRIMARY CARE TRUST
Our Trust is the South West Essex
PCT; contact details are as follows:
Phoenix Court, Christopher Martin Road, Basildon SS14 3HG
Telephone: 01268 705000 (Monday to Friday office hours only)
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